diff --git a/web/templates/faq.html b/web/templates/faq.html
index 2d88c7d..c1caa64 100644
--- a/web/templates/faq.html
+++ b/web/templates/faq.html
@@ -42,6 +42,26 @@
             until your profile has been certified.
         </p>
 
+        <h3>What can non-certified members do?</h3>
+
+        <p>
+            Before you have an approved certification photo, you can mainly only access and edit your
+            own profile page, and upload a few pictures while you await approval. Your pictures won't
+            be shown to members on the Site Gallery until you're certified, and most of the website's
+            features (namely, the Forums, Site Gallery and Member Search Directory) are gated behind
+            certification.
+        </p>
+
+        <p>
+            Certified members may, at their own discretion, be able to find your profile page by
+            browsing the Member Directory. They may send you a friend request or reach out to you.
+            Or, if you happen to know a member's profile URL on this site, you (the non-certified
+            member) can view their profile page and photo gallery (depending on their privacy
+            settings), send them a friend request or direct message. But basically, it will be
+            difficult to discover users to interact with until after you are certified - and
+            this is intentional to help guard against spam bots and creepy people.
+        </p>
+
         <h3>What are the visibility options for my profile page?</h3>
 
         <p>