{{define "title"}}Admin Dashboard{{end}} {{define "content"}}

Admin Dashboard

Admin Guidelines

Table of contents:

What is my role as an admin?

Please see your Admin Transparency page to review the list of permissions and roles you are capable of. Then, review the relevant sections below for some guidelines and information relating to that role.

Respect the privacy of our users

  • We do not snoop on our users' Direct Messages unless they report a conversation for us to check out. The only way to access DMs is to impersonate a user, which can't be done in secret.
  • We treat the Certification Photos as sensitive information. Go there only when a certification photo is pending approval (green notification badges will guide the way). Do not download or leak these images; be respectful.

What we moderate

Admin users are only expected to help moderate the following areas of the site:

1. User photo galleries

Every picture uploaded to a user's profile page can be seen by (some) admin users. The admin gallery view can find all user photos, whether private or friends-only, whether opted-in for the Site Gallery or not.

Notice: the website will not allow you to accidentally "like" a photo that you should not have been able to see. "Like" buttons are hidden during the admin view of the Site Gallery, but in case you click it on their profile page, the website will display an error message "You aren't allowed to like that photo" so the user isn't alarmed.

2. The Forums

Keep up with the newest forum posts and generally make sure people aren't fighting or uploading inappropriate photos to one of the few photo boards.

3. The Chat Room

If you are moderating the chat rooms, your main responsibilities are to:

  • Ensure that people mark their webcams as 'Explicit' / red if they are jerking off or being sexual. Use the /nsfw command to set their camera to red.
    1. The first action is to mark their camera red for them - sometimes people just forget!
    2. If the user fights you and removes the 'explicit' flag on their camera, you may send them a verbal warning or kick them from the room. Please wait until they have fought your flag at least two times: sometimes users are confused by the wording of the "your cam was marked explicit" message and accidentally un-mark their camera.
    3. If users are being difficult and insisting on keeping an explicit camera blue, kicking or banning them from the room is OK.
  • Ensure that people are behaving themselves: not spamming or breaking the rules by posting explicit photos in non-explicit channels. As above: a gentle warning is often the first step before you kick or ban problematic people.

4. Reported DMs only

If a user reports a Direct Message conversation they're having, a link to view that chat thread will be available from the report. This will impersonate the reporter and will be logged - see "Impersonating users," below.

DMs are text-based only, so users won't be sending any image attachments that need moderating and their privacy is to be respected. A user may report a problematic conversation for us to take a look at.


Impersonating users

From a user's profile page you can "impersonate," or log in as them. You should almost never need to do this, and only to diagnose a reported issue from their account or something like that.

You will need to write a reason for impersonating a user. The event is logged and will be e-mailed to the admin team along with your reason. The admin team is alerted any time an Impersonate action is performed.

Note: when you impersonate, their "Last logged in at" time is not updated by your actions. So if a user were last seen a month ago, they will still appear last seen a month ago. But other interactions you make as their account (e.g. marking notifications read, reading their unread DMs) will work and may be noticed.


Chat room commands

If you are moderating the chat room, these are useful commands to know. You can type these commands into the message box on the room.

/help
Shows a reminder in chat about the available operator commands.
/nsfw username
Mark a user's webcam as 'explicit' on their behalf (turning it from a blue cam into a red cam).
/kick username
Kick a user from the chat room. They will be able to log back in.
/ban username
Temporarily ban the user from the chat room for 24 hours (by default).
/ban username hours
Provide a number of hours to set a different ban duration than the default (see examples below).
/bans
Get a list of currently active chat room bans.
/unban username
Immediately remove the ban flag on this username.

Important: The /help command lists some additional options that you generally should never need to use. Be very careful not to issue commands like shutdown which will reboot the chat server, as this can be very disruptive to our members.

Generally, as a volunteer chat moderator you will only be using the /nsfw, /kick and /ban commands as needed.

Examples

  • /kick {{.CurrentUser.Username}}
  • /ban {{.CurrentUser.Username}}
  • /ban {{.CurrentUser.Username}} 12

Note: the @ symbol should NOT appear in front of the username, the chat server currently won't recognize the user. If you use the @ mention auto-complete, be sure to remove the @ symbol before sending the command. This is a bug that will probably be fixed soon.

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